SIGMA 7

SIGMA 7 is a process management (BPM) tool to design, automate and optimize business processes. SIGMA 7 can coordinate tasks, resources and data, achieving efficient workflows, so your company will respond more efficiently to changing needs.

 

In today’s business environment, where efficiency and responsiveness are key, automation becomes an essential factor to reduce costs and optimize resources. SIGMA 7 is an advanced tool for automating manual and repetitive tasks. It allows your business team to focus on analysis and strategy activities that truly add value.

In addition to projecting a professional and reliable image, excellent customer service is crucial for increasing any company’s profitability. That’s why our tools are designed to streamline and enhance customer service processes, ensuring that every interaction is efficient and satisfactory.

 

A Modular and Collaborative BPM 

    SIGMA 7 is a collaborative BPM that manages business processes, integrating the entire organization to deliver optimal solutions for its clients. Its modular design allows it to adapt flexibly to the specific needs of your company, providing a scalable and customizable solution.

 

Enhancing Organizational Intelligence 

    SIGMA 7 enhances your company’s organizational intelligence by enabling the organization to learn from its processes. This facilitates a deeper understanding of what your customers need and how those needs have been addressed in the past.

Customer Service

The Management and Contact Center modules of Sigma 7 combine to create a complete customer service platform. This platform unites processes, customers, and staff into a controlled and managed service production line, including time recording, alarms, file attachments, dynamic forms, and document generation. All this control ensures that your clients receive the best service and timely responses to all their requests.

Credit Factory

Sigma 7 includes an integrated system for credit management, which optimizes the process cycle through industrial-class software. This system makes lending processes more efficient by automating rule-based workflows. It quotes the best credit offers, automatically qualifies clients, and approves or rejects applications in real-time. It also verifies international lists of high-risk clients and culminates in credit opening, generating all the necessary documentation for formalization.

Customer Linking

The Sigma 7 Verify module allows for a deeper and more effective connection with your clients. Its customer creation forms capture the necessary information for the formal evaluation of each client, according to your own risk matrices and local, regional, or international references. Thus, you can determine each client’s risk level, complying with international requirements against money laundering and terrorist financing.

Sigma 7 modules include:

Management

Stores the organizational structure of the company and its clients, incorporating the definition of process flows (workflow) to automate internal processes.

Contact Center

Includes tools to identify the customer, understand their environment, and manage the tracking of their new and pending requests, as well as managing products, services, and previous contacts.

Knowledge Base

A repository of documents and articles available to users, designed to resolve operational questions and store any type of documentation related to products, suppliers, laws, regulations, processes, etc.

Web Chat

This module facilitates online interaction with customers, associating each communication with the customer's profile and their preferred communication channels. It allows you to personalize services by assigning specialized service agents to each request.

Telemarketing

Manages outbound campaigns directed at customers through telephone calls and emails, generating leads from each campaign and controlling the entire process from initiation to closure.

Credit Factory (C-Factory)

Automates business generation from the initial quote to the full formalization of the credit. It integrates with banking systems to create the requested products and disburse the loans.

Sales

Manages the product sales cycle, leveraging the collaborative BPM structure to involve all organization staff, generate opportunities, support business closure, and keep a detailed record of goals by areas and products.

Self-Service

Allows customers to interact with the organization and automatically obtain responses to their online requests, facilitating efficiency and improving customer satisfaction.

Request a demonstration