ITIL Consulting

In today’s business landscape, where efficiency and quality are critical to maintaining competitiveness, companies must ensure that their IT operations are aligned with global best practices.

 

Implementing standards like ITIL not only guarantees a more robust IT support but also allows organizations to optimize processes and maximize the value derived from their technological investments.

We offer comprehensive consulting support and implementation services for ITIL compliance tools, strengthening our clients’ support departments in line with industry-recognized best practices.

 

Our consulting approach is grounded in the practices outlined by the ITIL framework and the ISO 9001/2008 standard. At BDG s.a., our ITIL-certified engineers possess deep expertise in ISO 9001/2008, ensuring that every project aligns with the highest standards.

 

We operate using continuous iteration methodologies, based on in-depth field interviews and thorough inspection visits. This enables us to guarantee precise GAP Analysis results, providing a detailed and comprehensive view of the client’s IT services.

 

Following our analyses, BDG s.a. delivers detailed recommendations that align with top-tier ITIL practices. Clients, in collaboration with our consultants, can proceed with the implementation of these recommendations, optimizing their IT operations to achieve superior performance.

References and Testimononials

Sergio Majus

IT Manager, Ingenio Magdalena s.a.

★★★★★ 5/5

“Thank you very much for the support and experience to complete our project successfully. We are very satisfied with the results obtained.”

Iliak Castro

Production and Technology Manager, Cervecería Centroamericana.

★★★★★ 5/5

"Very good course. The instructor showed excellent mastery of the subject."

Cristofer Sosa

Programming Analyst, Grupo TRT.

★★★★★ 5/5

"Of great importance to improve service to end users of IT services."

Billy Asturias

Systems Administration and Help Desk Manager, Interbanco.

★★★★★ 5/5

"Excellent. This allowed us to evolve from empiricism to theory and good practices."