RPA is a non-intrusive technology benefiting organizations and allowing them to reduce operational costs by eliminating repetitive tasks and manual processes. RPA acts like a digital agent, imitating the behavior of a conventional worker, and capable of integrating with any Web application, desktop application, and/or Web services, such as with SOAP or REST, and also integrating with SQL databases, or with other database managers. 

Agents now can integrate applications based on Office, CRM, or ERP applications, or on Web navigators, or Azure, AWS, Citrix, or GIT TFS, or SQL controllers and applications.





Automation processes are carried out first by identifying and selecting the most important processes in the organization. Processes are prioritized by quantifying effort (total or cumulative man-hours) and yearly generated costs. Investment recovery is very quick, depending on selected processes. If these processes aren't very complex, they will definitely turn into quick wins, and benefits are high. Areas that should benefit more from this exercise are customer services, financials, human resources, and quality assessment.